Privacy Policy

This Privacy Policy explains how BD Medicine (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you use our website, mobile application, and online pharmacy services in Bangladesh.

1. Legal Basis

We handle your data in accordance with the laws of the People’s Republic of Bangladesh, including the ICT Act 2006, Digital Security Act 2018, National Digital Commerce Policy 2018 (as amended), Consumer Rights Protection Act 2009, and any applicable data protection guidelines issued by the Government of Bangladesh.

2. Information We Collect

a) Personal Identification Data

• Name
• Mobile number
• Email address
• Residential or delivery address
• Date of birth

b) Medical and Order-Related Data

• Prescription details and images
• Order history and purchased products
• Doctor details (if provided)

c) Payment and Transaction Data

• Payment method and transaction identifiers
• Billing details
• We do not store full credit/debit card numbers; these are processed by secure payment gateways.

d) Technical Data

• IP address
• Device and browser information
• Login timestamps and usage logs
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Verify prescriptions and ensure medical safety
• Communicate with you about orders, offers, or support
• Improve our services, user experience, and security
• Comply with legal, regulatory, and reporting obligations in Bangladesh
• Prevent fraud and misuse of the Platform

We do not sell your personal information to any third party.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to remember your preferences, understand how you use the Platform, and improve our services. You can modify your browser settings to block cookies, but some features may not work correctly if cookies are disabled.

5. Sharing of Information

We may share your information with:

• Logistics partners – to deliver your medicines and health products.
• Payment gateways and banks – to process your payments securely.
• Licensed pharmacists and doctors – to verify prescriptions and ensure proper dispensing.
• Regulatory and law enforcement authorities – when required under Bangladeshi law or by court order.

All third parties are required to handle your information with an appropriate level of security and confidentiality.

6. Data Security

We take reasonable technical and organizational measures to protect your data, including:

• Use of secure servers and encrypted connections where applicable
• Restricted access to personal data on a need-to-know basis
• Regular monitoring for suspicious or unauthorized activity

While we strive to protect your information, no method of transmission or storage is completely secure.

7. Your Rights

Subject to Bangladeshi law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data where it is no longer required or legally needed
• Opt out of marketing communications at any time

You can exercise these rights by contacting our customer support team using the details provided on the Platform.

8. Data Retention

We keep your personal data only for as long as reasonably necessary to:

• Provide services and complete your orders
• Meet legal and regulatory obligations in Bangladesh
• Resolve disputes and enforce our agreements

9. Third-Party Links

Our Platform may contain links to third-party websites or services. These are governed by their own privacy policies, and we are not responsible for their content or practices. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our services are intended for adults (18+). We do not knowingly collect personal data from children. If we learn that data from a child has been collected, we will delete it as soon as reasonably possible.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with an updated “Last Updated” date. Your continued use of the Platform after any changes means you accept the updated Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

BD Medicine
[Insert Address]
[Insert City], Bangladesh
Phone: [Insert Phone]
Email: [Insert Email]

This Policy is intended to reflect common privacy standards in Bangladesh and does not replace specific legal advice.